GO Citizens Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other relevant laws and regulations. By using our Site or App, you agree to the terms of this Privacy Policy.

We provide a property management solution, communications, and marketing platform offering a comprehensive suite of tools and services designed to enhance communication, security, management, and accounting. Our products include, but are not limited to, GO Citizens APP, and other solutions that may be introduced from time to time. These products enable end users to access customized services tailored to real estate properties and developments, with the goal of delivering world-class experiences.

To achieve this, we leverage data to personalize your experience and continually improve our offerings. This Privacy Policy explains how we collect, use, disclose, and process your personal data, helping you make informed decisions about sharing your information with us. Our goal is to ensure you can confidently use our Site and App, knowing that your privacy rights are respected and protected.

This Privacy Policy is governed by and construed in accordance with Philippine laws.

1. COLLECTION OF PERSONAL DATA
1. We may collect your personal data through various means, including but not limited to the following:
1. When you provide your personal data via our App or Site to register for or create an account;
2. When you complete any form related to our products or services, including online application forms or physical documents;
3. When you download, install, or access our App;
4. When you grant the App permission to access your location;
5. When you scan a Quick Response (QR) code;
6. When you participate in promotions, surveys, or other features on our Site or App;
7. When you request information about our products or services, or opt to receive marketing, promotional, or other communications;
8. When you provide feedback, reviews, or ratings for our products or services;
9. When you conduct transactions through our App or Site;
10. When you make inquiries, provide comments, or communicate with us;
11. When you interact directly with our staff; or
12. When you voluntarily submit your personal data to us for any purpose.

These instances are not exhaustive but represent common ways we may collect your personal data.

2. We may use various technologies to automatically gather information about your activities on the App or Site. These technologies may include, but are not limited to:
1. Cookies
2. Web beacons
3. Clear pixels or pixel tags
4. Analytical tools
5. Web server logs
6. Geo-location tracking
7. QR codes

(collectively referred to as “Mobile Technologies”).

3. You are not obligated to provide any personal data we request. However, if you choose not to provide certain information, we may be unable to offer you specific products or services that require the collection, use, or disclosure of your personal data.
2. MINOR'S PRIVACY

We do not knowingly collect or engage in transactions with individuals under the age of 18 through our App or Site. If you are under 18 years old, you may only use our App or Site with the involvement and supervision of a parent or legal guardian. You must not submit any personal data to us. By providing your personal data, you confirm that you are at least 18 years of age.

3. SETTING UP AN ACCOUNT

To access certain features and functionalities of the GO Citizens APP, you are required to create a user account by providing specific personal data. During the registration process, we will ask for the following information: your name, contact number, email address, and a username of your choice. You may also be asked to provide additional details such as your shipping address, photo identification, bank account details, age, date of birth, gender, and interests. Once your account is activated, you will create a username and password. These credentials are necessary for secure access to your account and for managing your account settings.

4. VIEWING WEBSITE

When you browse our Site, certain information, which may include personal data, is automatically transmitted by your computer and logged by our web server. This information typically includes, but is not limited to:

1. Your computer's Internet Protocol (IP) address,
2. Operating system and browser name/version,
3. The referring website or source,
4. The requested page on our Site,
5. The date and time of your visit,

Cookies, which may store information to help the Site recognize your previous visits (you can disable cookies through your browser settings).

If you are logged into your account, this information may be linked to your personal account. Additionally, we may include this data in aggregated and anonymized statistics to help us better understand how visitors use our Site and improve its functionality and user experience.

5. PURPOSES FOR COLLECTION, USE, DISCLOSURE AND PROCESSING OF PERSONAL DATA
1. We may collect, use, disclose, and/or process your personal data for one or more of the following purposes:
1. Facilitating Access and Usage :Administering, processing, and managing all matters related to your use of or access to the App or Site.
2. Enhancing User Experience :Monitoring, processing, and tracking your activities on the App or Site to ensure a seamless experience, support your interactions, and improve the overall functionality and usability of the App or Site.
3. Visitor Registration and Contact Tracing :Facilitating the registration process and contact tracing of visitors by scanning or being scanned on a unique QR code at the premises' entrance.
4. Service Provision and Administration :Managing, operating, and providing services, including remembering your preferences to enhance your experience with our offerings.
5. Personalized Content :Customizing and tailoring your experience by displaying content based on your interests and preferences.
6. Processing Requests :Evaluating and processing your requests for the purchase or subscription of our products and/or services.
7. Account Management :Registering you as a user of GO Citizens APP and managing your account, including facilitating transactions or activities through the App or Site or directly with us.
8. Transaction and Relationship Management :Administering, processing, and managing your relationship with us, including transactions and activities conducted through the App or Site. This includes processing applications, payment transactions, and facilitating services.
9. Responding to Inquiries :Acting on your instructions or responding to your inquiries, including customer service requests, complaints, or any other interactions with us.
10. Communication :Contacting or communicating with you via phone calls, text messages, emails, or postal mail to manage your use of the App, Site, or your account. This may include sending correspondence, documents, or notices, which may involve disclosing personal data on external packaging or mail items as necessary for delivery.
11. Fraud Prevention and Investigation :Preventing, detecting, or investigating fraud, unlawful activities, omissions, or misconduct, and addressing complaints or related issues.
12. Compliance with Legal Obligations :Meeting legal, governmental, or regulatory requirements applicable to affiliates in any jurisdiction, including making disclosures as required by law.
13. Research and Development :Conducting research, surveys, data analysis, and development activities to enhance our services, facilities, and understanding of user preferences. This may include sending you surveys or arranging interviews via email or postal mail to gather insights for improvement.
14. Data Storage and Backup :Storing, hosting, and backing up your personal data for purposes such as disaster recovery or other operational needs.
15. Marketing and Promotions :Providing you with marketing, advertising, and promotional materials about products, contests, services, and events. These may include offerings from third-party partners we collaborate with, delivered through electronic methods (e.g., email, push notifications, in-app notifications, and location) or other communication channels, in compliance with applicable laws.
16. IT Systems Management :Implementing and maintaining information technology systems, including storing and processing personal data in databases and servers.
17. Statistical and Reporting Purposes :Generating statistics and research for internal use, statutory reporting, and record-keeping purposes.
2. The purposes for which we may collect, use, disclose, or process your personal data will depend on the specific circumstances. If a purpose not listed above arises, we will inform you of this additional purpose at the time we seek your consent, unless the processing of your data without consent is permitted under the Philippine Data Privacy Act (PDPA).
6. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
1. Disclosure to Third Parties :In the course of our business, we may need to disclose your personal data to third parties, both within and outside the Philippines, for one or more of the purposes outlined above. By using our services, you acknowledge, agree, and consent to the disclosure of your personal data to such third parties for these purposes, and for those third parties to collect, use, disclose, and/or process your personal data as necessary. Such third parties may include, but are not limited to:
1. Our related corporations and affiliates, whether located in the Philippines or internationally.
2. Agents, contractors, or third-party service providers.
3. Our business partners.
4. Any other person to whom disclosure is required by law, regulatory requirements, or pursuant to a court order.
2. Service Providers' Compliance :When disclosing your personal data to service providers for the performance of their services, we will require them to comply with strict privacy guidelines and ensure that your personal data is not used for unauthorized purposes.
3. Legal Exemptions :For the avoidance of doubt, if the Philippine Data Privacy Act (PDPA) or other applicable laws permit us to collect, use, or disclose your personal data without your consent, such legal provisions will remain applicable and will take precedence.
4. Security of Personal Data :While we strive to protect your personal data, please be aware that third parties may unlawfully intercept or access data transmitted via the App or Site, and technologies may occasionally malfunction or be accessed or misused without our fault. Nevertheless, we will implement reasonable security measures to protect your personal data as required by the Philippine Data Privacy Act (PDPA).
7. PROVISION OF THIRD PARTY PERSONAL DATA BY YOU

If you provide us with personal data of individuals other than yourself, you represent, warrant, and confirm that:

1. Consent :Before disclosing such personal data to us, you have obtained the necessary consent from the individual whose data is being provided, allowing you to disclose their personal data to us for the purposes outlined in this Privacy Policy. You also consent to us collecting, using, disclosing, and/or processing the individual’s personal data as described.
2. Operating system and browser name/version,
3. The referring website or source,
4. The requested page on our Site,
5. The date and time of your visit,
8. HOW WE PROTECT AND MANAGE PERSONAL DATA
1. Data Security Measures : We make every reasonable effort to ensure that your personal data remains confidential and secure. We implement appropriate technical and organizational measures to prevent unlawful or accidental destruction, loss, unauthorized disclosure, or access, and other forms of unlawful processing. We do not rent, trade, distribute, or sell your personal data to any third party without your prior consent, unless permitted by applicable law. However, access to your personal data is limited to a small number of employees with special access rights to such systems.
2. Security of Data :Your personal data is stored in secure networks, and we take appropriate security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage, or alteration. However, we cannot be held responsible for any unauthorized use of your personal data by third parties resulting from factors beyond our control.
3. Account Security :For your convenience, the App allows you to stay logged in so that you do not have to re-enter your password each time you access the App. If you choose this feature, please be aware that anyone with access to your mobile device may be able to access and modify your account. By choosing to remain logged in, you agree that we will not be responsible for any unauthorized transactions or activities carried out through your App account, as we reasonably assume that the user of your account is you.
4. Data Retention :We will retain your personal data in accordance with the Personal Data Protection Act (PDPA) and applicable laws. We will destroy or anonymize your personal data as soon as it is reasonable to conclude that:
1. The purpose for which the personal data was collected is no longer being served by its retention, and
2. Retention is no longer necessary for legal or business purposes.

If you cease using the App or Site, or if your permission to use the App, Site, and/or services is terminated or withdrawn, we may continue to store, use, and disclose your personal data in accordance with this Privacy Policy and our obligations under the Philippine Data Privacy Act (PDPA). We may securely dispose of your personal data without prior notice to you, subject to applicable laws.

5. Transfer of Data Outside of Philippines :We utilize third-party services, such as Google Cloud, whose storage facilities and servers may be located in jurisdictions outside of the Philippines. As a result, your personal data may be transferred, stored, used, and processed in a country outside of the Philippines. Please note that these foreign jurisdictions may not offer a level of data protection equivalent to the laws of the Philippines. By using our services, you understand and consent to the transfer of your personal data outside of the Philippines. We will take reasonable steps to ensure that all third parties outside of the Philippines use your personal data solely for the purposes outlined in this Privacy Policy and adequately protect its confidentiality and privacy.
9. REQUEST FOR ACCESS AND/OR CORRECTION OF PERSONAL DATA
1. Accessing and Correcting Your Personal Data :If you have an account with us, you can access and/or correct your personal data currently in our possession or control directly through the Account Settings/My Profile page on the App or Site. If you do not have an account, you may request to access and/or correct your personal data by submitting a written request to us. To process your request, we will need sufficient information from you to verify your identity and understand the nature of your request. Please send your written request to support@gocitizens.com
2. Request for Access :Once we have sufficient information from you to process your access request, we will aim to provide you with the relevant personal data within 30 days. If we are unable to respond within this timeframe, we will notify you of the earliest possible time by which we can provide the requested information. Please note that the Philippine Data Privacy Act (PDPA) exempts certain types of personal data from access requests.
3. Request for Correction : Upon receiving sufficient information from you to address your correction request, we will comply with the Philippine Data Privacy Act (PDPA) and correct your personal data within 30 days. If we are unable to complete the correction within this period, we will notify you of the soonest possible time within which the correction can be made.
4. Right to Decline a Correction Request :We reserve the right to decline requests for correction of personal data in accordance with the Philippine Data Privacy Act (PDPA), which provides exemptions for certain types of personal data or situations where corrections are not required to be made by us despite your request.
10. REQUEST TO WITHDRAW CONSENT
1. You may withdraw your consent for the collection, use and/or disclosure of your Personal Data in our possession or under our control by submitting your request to support@gocitizens.com and we will process in accordance with the PDPA and other applicable laws.
2. We will process your request within a reasonable time once we have verified your identity and received your clear withdrawal instructions. Your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your Personal Data, it may mean that we may not be able to fulfil the transaction you have entered into with us or continue with your relationship with us, or send you information that you have requested, as examples depending on the circumstances.
11. REQUEST FOR DELETION OF PERSONAL DATA
1. Submitting a Withdrawal Request :You have the right to withdraw your consent for the collection, use, and/or disclosure of your personal data in our possession or under our control. To do so, please submit a written request to support@gocitizens.com We will process your request in accordance with the Philippine Data Privacy Act (PDPA) and other applicable laws.
2. Processing Your Request :Once we have verified your identity and received clear instructions regarding your withdrawal of consent, we will process your request within a reasonable timeframe. However, please note that withdrawing consent may have legal or practical consequences. Depending on the extent of your withdrawal, it may result in our inability to:
1. Complete transactions you have initiated with us;
2. Maintain your relationship with us; or
3. Provide you with information, products, or services you have requested.
4. We will notify you of the potential impact of your withdrawal of consent, where applicable.
3. Request for Deletion of Personal Data
4. Submitting a Deletion Request :You may request the deletion of your personal data in accordance with the terms and conditions outlined herein.
5. Personal Data in User Accounts :When creating an account with us, users are required to provide certain personal data. You may request the deletion of this data by using the “Delete Account” feature on the Site or App. Selecting this option will result in the immediate and permanent deletion of the personal data from our database. Once deleted, the data cannot be retrieved.
6. Other Personal Data Provided by Users :For personal data other than that stored in the user account, users may request deletion by emailing us at support@gocitizens.com The approval and processing of such requests are at our sole discretion and will be considered on a case-by-case basis upon verification. We will respond to your request (whether approved or declined) within 30 days of receiving a complete email request. Requests containing incomplete or insufficient information will not be processed.
7. Personal Data or Information :In the course of providing services and improving the App's performance, we may access personal data or other information. Requests must be submitted to support@gocitizens.com for our review and processing. Approval of such requests is at our sole discretion, evaluated on a case-by-case basis upon verification. Requests containing incomplete or insufficient information will not be processed.
8. Limitation of Responsibility :While we may delete personal data upon your request, we do not acknowledge any obligation or liability to any party to delete such data. We are not responsible for any consequences arising from the deletion of personal data based on your request(s).
12. COOKIES AND MOBILE TECHNOLOGY
1. Cookies :When you use the Site, we may place cookies on your computer or mobile device to identify you. Cookies are small text files sent from a server during a browsing session and stored on your device. They enable websites to maintain a continuous connection and deliver an improved user experience.
1. Purpose: Cookies may be used for purposes such as enhancing functionality, providing personalized experiences, or for the purposes outlined in this Privacy Policy.
2. Security: We implement measures to secure visitor data. However, as data transmission over the Internet or telecommunications networks is beyond our control, we cannot guarantee absolute security and are not responsible for unauthorized disclosure or use of data caused by third-party breaches, except where required by law.
3. User Options: Not all cookies collect personal data. You may configure your browser to reject cookies; however, this could limit access to certain features or services on the Site. By continuing to use the Site, you consent to our use of cookies as described herein.
2. Analytics Tags :We utilize analytics tags to assess user preferences and the effectiveness of the Site's features. Analytics tags allow us to:
1. Customize your browsing experience.
2. Combine the information collected via analytics tags with personal data or other information, such as purchase history or demographic data.
3. Web Server Logs :Web server logs record activities from devices that access our Site. These logs may capture:
1. The IP address of your device.
2. Browser details and information about cookies set by the server.
4. Geo-Location Technologies :Geo-location technology allows us to determine your location and provide location-specific features:
1. You may manually provide location details (e.g., postal code) or enable your device to send precise location information.
2. On first use of the App, you may opt to allow or deny location access.
3. Selecting “Do Not Allow” will disable location-specific notifications.
4. Selecting “OK” enables the App to use your location to provide targeted offers, in compliance with this Privacy Policy.
5. You may opt-out of sharing location data at any time by adjusting your device settings.
5. QR Codes :QR codes are machine-readable codes consisting of black squares arranged on a white background. These codes can be scanned using devices such as cameras and contain encoded information, including but not limited to:
1. Locators, identifiers, or trackers linked to websites or applications.
2. Uses such as product tracking, document management, time tracking, or marketing purposes.
13. REGISTRATION INFORMATION

Our App and Site include features that allow you to submit information to us, such as through our registration service, as well as tools like cookies and performance tracking technologies that automatically collect information from visitors. When registering, you will be required to provide details such as your name, address, a valid email address, and a password. It is your sole responsibility to ensure the confidentiality of your password and to safeguard it against unauthorized access.

14. AMENDMENT TO PRIVACY POLICY

We continuously review our privacy practices to align with advancements in technology, evolving business practices, and the needs of our users. As our services expand and develop, this Privacy Policy may be updated accordingly. We reserve the right to modify this Privacy Policy at any time. Any changes will be communicated by posting the updated version on the App and Site. Your continued use of our App or Site following such updates constitutes your acknowledgment and acceptance of the amended Privacy Policy.